Booking and cancellation policy

REESE VILLA’S PERSONAL CHEF SERVICES BOOKING AND CANCELLATION POLICY

To Book Us:

*We recommend booking at least 2 weeks in advance, but it's not uncommon to book further in advance to make sure no one else gets your requested date!

The total cost for services has to be paid in full the day before your booking date.

Express Checkout Booking Cancellation Policy:

If you have used “Express Checkout” to book with us and decide to cancel services, please do it 30 days before your booking date to receive 75% of your refund.

Please note that there is an administration fee of 25% for the cancellation.

For example, if your event is on November 30th, 2022, you would need to cancel by October 30th, 2022, so you can receive 75% of your refund back.

If you have booked within the 30 day time-frame of your booking date, you will only receive a 50% refund payment. The other 50% is non-refundable.

If services are not canceled 24 hours in advance of your booking date, you will have to pay the full balance if any money is due.

Please note that when we receive short notice of cancellation, we can no longer book the day that you have requested, and service dates are very limited.

When services are granted and completed, there are no refunds.

All arrangements or requests will be put in writing like an email that is officially yours.

50% Deposit Payment Plan Booking Cancellation Policy:

If you use our 50% deposit payment plan and decide to cancel, please do it 30 days before your booking date to receive 75% of your deposit. Please note that there is a administration fee of 25% for the cancellation.

For example, if your event is on November 30th, 2022, you would need to cancel by October 30th, 2022, so you can receive 75% of your deposit back.

If you have booked within the 30 day time-frame of your booking date, your deposit payment is non-refundable.

If services are not canceled 24 hours in advance of your booking date, you will have to pay the full balance.

Please note that when we receive short notice of cancellation, we can no longer book the day that you have requested, and service dates are very limited.

When services are granted and completed, there are no refunds.

All arrangements or requests will be put in writing like an email that is officially yours.

Chef Cancellation:

If your Chef is not able to show up for your booking and cancels, we will help find you another Chef, and if we are not able to do it, we will grant you a full refund.

Special Menu Request:

If you want something that's not on our menu, we cannot serve it.

We want to give you the best we got, and if we are serving food that we are not familiar with or that we don't specialize in, this can cause a bad experience for you and your guests.

Menu Changes:

Any menu changes needs to be done a week in advance or there will be no changes.

If you book in a week in advance, there are no last minute menu changes.

Guest Changes:

If your guest amount change, please let us know a week in advance, or we cannot grant any changes for you.

Keeping an Appropriate Environment:

As a host of your event, it is your duty to make sure to keep an appropriate and comfortable environment for our staff, and if not, we have the right to leave without completing services, and there will be no money back.

Inconvenience Booking Fees:

If you book within the week of your requested booking date, you will be charge an additional $200 fee.

Late arrivals after a 30 minute grace period, will be charged a $50 fee.

Inconvenience Cleaning Fee:

If we have to clean and clear your kitchen, which includes stove, sink, dishwasher, dining table and counter top before starting work, it will be a $250 fee.

We ask that you please have the stove, oven, sink, dishwasher, dining table cleared and make sure there's enough counter space for the Chef to render their services.

If it's a couple small items in the sink or dishwasher, it's fine. For example, like a cup and a few utensils.

Our Contractor Chefs:

We do not have control over our contractor Chef’s work, schedule, traveling with your groceries, food preparations, ingredients used, the conditions, quality or their actions, however, we do perform background checks to make sure they are safe to work with our organization as well as implementing rules of how we expect for our contractors to perform when working with our clients.

If we learn about their disservice, we will take action to solve the situation immediately.

Please note that Reese Villa Personal Chef Services will not be held responsible for any damages due to our contractor Chef’s negligence.

We do have a 3 strike rule for those that consistently cancel services!

We understand that we all have different lives and situations. We are very reasonable and understandable, but if you have a situation that is out of your control, please let us know, so we can help find a solution for you and/or reschedule your cook date appointment.

It can cause an inconvenience for us if services are consistently being canceled. Please understand when appointments are booked, we take the time to prepare for your cook date by getting together supplies, planning your meals, researching, creating grocery and material lists, traveling, pricing and making sure that you have the best experiences possible with our services.

*For those who obtain 3 strikes, will be put on a 6 month service suspension.

Please note that these booking policies are subject to change at any time.

Please contact us if you have any questions!

This policy was updated September 6th, 2024